![]() ![]() Took too long to find status for product key. You can confirm this by looking at the MDM section of the Device Details page.Īlternatively, the following can be run interactively by a SecureToken-enabled administrator on the Mac: Log out or restart and log in as a SecureToken enabled user (of any type - standard or admin), and one will be escrowed automatically to Kandji. This is not a common issue as a Bootstrap Token should be escrowed automatically to Kandji during enrollment as long as the user doing the enrollment is a SecureToken enabled user or if Automated Device Enrollment is being used. For more information on Secure and Bootstrap Tokens, see Apple Platform Deployment. This is a requirement in macOS to install software updates using MDM on Apple silicon. "Device is Apple Silicon without bootstrap token." Still, sometimes due to the time it can take to install an update, the battery level can drop below the threshold once macOS starts to actually install the update.Ĭharge the Mac and/or connect it to a power source and try the update again. The Kandji Agent checks for this requirement before kicking off an update. This happens when Kandji tries to initiate an update, and the device drops below 50% power or is not connected to a power source. "Only % battery remaining, and device is not connected to a power source." This is often a transient error that will resolve itself on the next agent run and/or device restart. When this error surfaces, the list of available updates returned from the device did not include a match for the library item version. As of this article drafting, this is 12.5.1, and the product key is MSU_UPDATE_21G83_patch_12.5.1. This is also known as "the library item version" (shown in the upper right-hand corner of the Library Item). When Kandji queries the device for available updates, it parses the response and looks for a matching product key that aligns with the latest approved version of macOS in Kandji. Learn about various errors that can be reported from Managed OS for macOS ![]()
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